Name change, health insurance, SNAFU

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I currently purchase health insurance through a state exchange. Updating my name with the exchange was a prerequisite for updating it with the insurer, so I did that back in January. It was supposed to propagate through, since both entities have my assigned-at-birth government ID number and presumably index off of that. Instead, my contract seems to have experienced a critical failure to exist. Since I was using auto-pay, I didn't immediately notice that they hadn't billed me for February. It was only yesterday, when I tried to refill my primary narcolepsy medication, that I found out I was uninsured.

By this morning, I'd pulled together enough information to get them to open a ticket for reinstatement. Clock is ticking on my remaining medication.